This course will provide the delegate with the practical knowledge to design, set up and run a Project and Programme Support Office (PSO), plus a comprehensive range of techniques and processes to provide effective programme and project support.
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Please note: We use multiple venues per location. To confirm the venue for your event, please contact us.
London: etc.venues 120 Moorgate
120 Moorgate, Moorgate, EC2M 6UR.
Fantastic location in the City of London's Square Mile right next to Moorgate Tube Station. Vibrant, buzzy cafe
and networking area with signature etc.venues coffee stations.
Please note: We use multiple venues per location. To confirm the venue for your event, please contact us.
London: etc.venues Tenter House
45 Moorfields, Moorgate, London, EC2Y 9AE.
Fantastic location right next to Moorgate Tube Station. Striking design, loads of daylight and great views across the City.
Vibrant, buzzy cafe and networking area with signature etc.venues coffee stations.
New 'City Mezze' food offering provides a powerful explosion of energising brain fuel packed with taste and quality.
Please note: We use multiple venues per location. To confirm the venue for your event, please contact us.
London: etc.venues Bonhill House
1-3 Bonhill Street, London, EC2A 4BX.
A converted warehouse with its own contemporary art collection - providing a stimulating environment. Great location
close to Silicon Roundabout and Tech City, and a short walk from the City of London.
Please note: We use multiple venues per location. To confirm the venue for your event, please contact us.
ect.venues Maple House
Manchester: etc.venues Piccadilly - 11 Portland Street
11 Portland Street, Manchester, M1 3HU.
Situated across the 8th floor with fantastic views over the city and an abundance of natural light. Vibrant design, state of the art tech and on-site catering.
Only half a mile from Manchester Piccadilly Station with direct trains to London and Birmingham.
Please note: We use multiple venues per location. To confirm the venue for your event, please contact us.
Manchester: Novotel Manchester Centre
21 Dickinson St, Manchester, M1 4LX.
Relax in 4-star comfort just steps from Chinatown at Novotel Manchester Centre hotel in the city's convention quarter, just minutes from St Peter's Square and only half a mile from Manchester Piccadilly Station with direct trains to London and Birmingham.
Please note: We use multiple venues per location. To confirm the venue for your event, please contact us.
etc.venues Piccadilly
Holiday Inn City Centre
Novotel Manchester Centre
Virtual Classroom
Attend from a location of your choice.
Virtual Classroom courses provide an experience very close to in-person, without the need to travel to one of our training centres.
Live and trainer-led, delivered by the same experienced trainers who lead our in-person events.
The latest video conferencing software, allowing you to see and interact with your trainer and the other delegates.
Support for video break-out rooms and advanced collaboration, with virtual whiteboards, polls and quizzes, to allow you to engage in group work with your fellow delegates.
Physical training manuals delivered to your home/office.
Virtual Classroom courses run from 09:00 - 17:00, UK Time, and include regular breaks throughout the day. You can join from anywhere, with just a computer, webcam, microphone and Internet connection. Our friendly team are happy to help you get set up.
This course will provide the delegate with the practical knowledge to design, set up and run a Project and Programme Support Office (PSO), plus a comprehensive range of techniques and processes to provide effective programme and project support.
The Programme and Project Support Office (PSO) is a centre of expertise for projects and programmes. It may provide personnel and expertise; provide planning and support functions; provide a centralised facility for the dissemination of management information; and/or be responsible for ensuring appropriate standards are met for documentation and control.
Organisations need their projects to run efficiently and consistently, to deliver expected benefits. The PSO has a key role in supporting and measuring this aim in terms of time, quality, cost, scope, benefit and risk.
What's Included?
When it comes to choosing a training provider, we recognise that it is important to
know exactly what you are getting for your money.
TCC is proud to maintain some of the highest standards in the training industry.
Everything from our trainers, to the course materials and venues we use, is carefully
considered to ensure that we deliver you a great course.
Take a look at what is included:
In the classroom
Expert Project Management trainer
Copies of all presentation slides (exclusive to TCC)
Practical classroom group exercises
Maximum class size of 12
At our training venues
A modern and comfortable training room
Buffet or restaurant lunch and light breakfast selection*
Hot & cold refreshments throughout the day
* Light breakfast selection available on city centre courses in Birmingham and at some London venues (please enquire for further information).
Course Objectives
This course will enable delegates to:
Describe the function of a PSO
Describe the different types of PSO and the support they provide
Define a programme/project organisational structure
Define project control
Identify the infrastructure required to support a programme or project
Produce Terms of Reference and a Business Case for the PSO
Design, set up and staff a PSO
Set up and maintain service level agreements for project and business level services
Who Should Attend?
Those who are likely to be involved in supporting projects or programmes, or setting up a PSO, including:
Programme and Project Support Professionals
Programme Managers
Project Managers
Project Administrators
Service Managers
Configuration Librarians and Managers
Course Content
Project and Programme Support Office in Context
What is a Project Office?
What is a Programme Office?
Types of PSO
Importance of defining the scope and role of the PSO
Project Methods & Lifecycles
Programme and project lifecycles
Best practice project and programme management methods
Programme Board and Project Board
The Role of Programme / Project Manager(s)
Tailoring of methods
Setting up the PSO
Objectives and Scope
Designing the PSO
PSO role and function
Staffing and service levels
PSO deliverables
Budget, resources and constraints
Planning for and installing the PSO
Marketing the PSO
Tools & Techniques
Risk management tools
Issue management and change management
Health checks and audits
Checklists, templates and guidelines
The Business Case
Cost, benefits and risks
Resources
Preparing the plan and business case for a PSO
Dealing with Difficult Situations
Dealing with non-programme and non-project work
Issues and changes
Staffing and resourcing
Project and programme sponsorship
Measuring the Project / Programme Office
Definition and measures of success
Continual improvement
Evolution of the PSO
FAQs
Will I need to do any homework during the course?
No evening work is required during the course.
Are there any pre-requisites for completing this course?
There are no pre-requisites for the course, however an understanding of a structured project approach such as PRINCE2 would be an advantage.
Is there an examination included with this course?
There is no exam associated with this course.
Customer Reviews
Programme And Project Support Office
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always aim to deliver outstanding service and quality.
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etc.venues Fenchurch Street
etc.venues 120 Moorgate
etc.venues Tenter House
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What's included
Your desk
ect.venues Maple House
etc.venues Piccadilly
Holiday Inn City Centre
Novotel Manchester Centre
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